Technology is largely associated with depersonalisation as machines so often replace people. We really have turned this concept on its head and use technology to give you a highly personalised service.
Your Virtual Receptionist sounds no different to the caller, as if they really were sitting at one of your desks. No-one expects the receptionist to know everything, but you can supply them with the tools and information that you need to enable your Virtual Receptionist to be a professional member of your team. Examples could be some directions for a lost client, a web link to your website or your fax number. It is, however, a balance. We stopped people writing essays on screen for their Virtual Receptionists, as too much information means they end up reading not communicating. Together we can get the balance right.
Most of the time, a simple message is all that is required but sometimes you will need more, so we have the facility to deal with different requirements for different businesses. This is a summary of the information that we are able to collect or give to you via our systems:
We believe in 100% transparency. If you have everything available to you in real time 24/7 you have all of the information you need, all of the time to maximise your efficiency too. Our technological edge sets us apart from many of our competitors. All of our systems are built in house. We are able develop and modify them on an ongoing basis to always keep you one step ahead.